Terms and Conditions
Terms of Sale
Prices on this site are shown in U.S. Dollars and are subject to change without notice. We reserve the right to correct any errors on this site. Due to continuing improvements in design, some items may differ slightly from the descriptions and photographs on this site. Specifications are subject to change without notice. The products displayed on this site are not designed nor intended for use in patient-connected applications including, but not limited to, medical and dental use, and accordingly have not been submitted for FDA approval. Unless otherwise agreed to in writing by General Laboratory Supply Inc., any illustrations, photographs, descriptions, specifications, and particulars of weights and dimensions provided are only for the purpose of showing the general style, arrangement, and approximate dimensions of the products offered. We will email an acknowledgement of your online order that will show stock status. Please note that we will take payment in full for the entire order, including items that may be backordered. We will make every effort to ensure prompt delivery of all backordered items, usually within 10 days of order placement. If you have any questions regarding this policy you may contact us by email at or by phone at 800-777-7120.
Shipments from General Laboratory Supply are made F.O.B. shipping point. Title to goods passes to recipient at shipping point. Requests for Air Freight will incur all applicable shipping, packaging and handling charges. Charges for shipping, handling or applicable taxes will be applied at checkout. If damages occur during shipment, please contact and notify the carrier immediately, then call our customer service department.
Returned Goods Policy
All returns, for any reason, must have prior approval from General Laboratory Supply Inc. Upon approval, a Returned Materials Authorization (RMA) will be issued to accompany the return. Returns may be subject to handling and or restocking charges. All items authorized for return must be in unused and sale-able condition. We reserve the right to inspect all returned goods prior to issuing credit. All requests to return goods must be made within 15 days of receipt and must be returned to us within 10 days of RMA issue date. Restocking charges may apply.
All products described and sold herein are warranted by the manufacturer. We make no warranty and shall have no obligation except as stated. In no event will General Laboratory Supply be liable for any consequential damages arising out of the sale or use of the products described herein or of any products purchased or in any way obtained from General Laboratory Supply. A customer’s sole and exclusive recourse for any damages or cause of action arising out of the sale or use of products from General Laboratory Supply shall be replacement of the product or issuance of full credit for the purchase price of the goods, less any handling or restocking charges. We make no warranty, express or implied, that the products are merchantable, fit for a particular purpose, or that the products will conform to the illustrations or descriptions contained herein. No warranty or affirmation of fact, express or implied, other than as set forth in the Limited Warranty statement above is made or authorized.